Entity Breakdown Page: Difference between revisions

Revision as of 09:56, 15 August 2025


Filter	Description
Date picker	Allows users to filter the dataset by a specific date or date range.
Entity slicer	Enables users to filter the report by entity ( Business unit)
User	Allows report viewers to filter the dataset by the ticket requester or assignee


Query	Transformations
Entity table API link =https://customer-service.datacair.com/api/ticket/customfield/6	API Endpoint: `https://customer-service.datacair.com/api/ticket/customfield/6` Purpose: Retrieves the Entity custom field values for tickets. Default Behavior: The API returns a maximum of 50 records per request unless otherwise specified.
Datacair tickects table API link =https://customer-service.datacair.com/api/ticket/ticket?department=4&limit=1000000000	API Endpoint: `https://customer-service.datacair.com/api/ticket/ticket?department=4&limit=1000000000` Purpose: Retrieves comprehensive ticket information for department ID 4, including metadata and key lifecycle fields. The `limit` parameter is explicitly set to a very high value to ensure all relevant records are returned in a single call, bypassing default pagination limits.


Columns	Calculation	Description

@@ Line 24: / Line 24: @@
 !Transformations
 |-
+|Entity table API link =[https://customer-service.datacair.com/api/ticket/customfield/6?limit=1000000000 https://customer-service.datacair.com/api/ticket/customfield/6]
 |
+* '''API Endpoint:''' <code>[https://customer-service.datacair.com/api/ticket/customfield/5 https://customer-service.datacair.com/api/ticket/customfield/6]</code>
+* '''Purpose:''' Retrieves the ''Entity'' custom field values for tickets.
+* '''Default Behavior:''' The API returns a maximum of '''50 records''' per request unless otherwise specified.
+|-
+|Datacair tickects table API link =https://customer-service.datacair.com/api/ticket/ticket?department=4&limit=1000000000
+|
+* '''API Endpoint''':  <code><nowiki>https://customer-service.datacair.com/api/ticket/ticket?department=4&limit=1000000000</nowiki></code>
+* '''Purpose''': Retrieves comprehensive ticket information for department ID '''4''', including metadata and key lifecycle fields. The <code>limit</code> parameter is explicitly set to a very high value to ensure all relevant records are returned in a single call, bypassing default pagination limits.
 |}