NCR - DataCair Tickets: Difference between revisions
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* '''Purpose''': Retrieves comprehensive ticket information for department ID '''4''', including metadata and key lifecycle fields. The <code>limit</code> parameter is explicitly set to a very high value to ensure all relevant records are returned in a single call, bypassing default pagination limits. | * '''Purpose''': Retrieves comprehensive ticket information for department ID '''4''', including metadata and key lifecycle fields. The <code>limit</code> parameter is explicitly set to a very high value to ensure all relevant records are returned in a single call, bypassing default pagination limits. | ||
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Revision as of 10:09, 30 January 2026
Summary
This Power BI report provides a centralized view of service ticket performance across entities. Its API-sourced data has calculated metrics, and user-interactive filters to enable monitoring of resolution efficiency.
Filters
| Filter | Description |
|---|---|
| Date picker | Allows users to filter the dataset by a specific date or date range. |
| Entity slicer | Enables users to filter the report by entity ( Business unit) |
| Region slicer | Enables users to filter the report by region |
Data Transformation Applied
| Query | Transformations |
|---|---|
| Datacair tickects table API link =https://customer-service.datacair.com/api/ticket/ticket?department=4&limit=1000000000 |
|
Calculations
| Columns | Calculation | Description |
|---|---|---|
| Example | Example calc | Example description |