NCR Report Analysis

Filters

Filter	Description

Data Transformation Applied

Query	Transformations
Datacair tickects table API link =https://customer-service.datacair.com/api/ticket/ticket?department=4&limit=1000000000	API Endpoint: https://customer-service.datacair.com/api/ticket/ticket?department=4&limit=1000000000 Purpose: Retrieves comprehensive ticket information for department ID 4, including metadata and key lifecycle fields. The limit parameter is explicitly set to a very high value to ensure all relevant records are returned in a single call, bypassing default pagination limits.
SharePoint Tables =https://dcbiaero.sharepoint.com/sites/NCRDatabase/	Purpose: Connects to the NCR Database stored on SharePoint and retrieves all available tables and lists. Details: Uses SharePoint API version 2.0 and loads all views in the site. Enables access to structured NCR (Non-Conformance Report) data for further transformation and reporting in Power BI. Usage: This source is used to supplement other datasets with NCR-related metadata or additional ticket details not available in the primary API.

Calculations

Columns	Calculation	Description
1.Total NCRs Raised By Entity, Region and Dates	Total NCR's = COALESCE(DISTINCTCOUNT('NCR_page_datacaire_tickets'[id]), 0)	The Total NCRs metric shows the number of unique Non-Conformance Reports (NCRs) by counting distinct ticket IDs from the 'NCR_page_datacaire_tickets' dataset. If no unique IDs are found, it defaults to 0. The table displays Total NCRs alongside dates, entities, and regions. Each row shows the count of unique NCRs for a specific date, entity, and region, making it easy to track non-conformance trends across different time periods and locations.
2. Number of Tickets By Creation Dates	Total Tickets=COUNT('NCR_page_datacaire_tickets'[id)	The Total Tickets metric counts all ticket IDs in the 'NCR_page_datacaire_tickets' dataset, representing the total number of tickets created. Displayed in a donut chart, where each segment shows the proportion of tickets created by individual users, allowing easy comparison of ticket creation activity by user.
3.Staff and Ticket Metrics Table	Total Tickets=COUNT('NCR_page_datacaire_tickets'[id)	The Staff and Ticket Metrics Table offers a concise overview of ticket and staff-related data. It displays the total number of tickets from the 'NCR_page_datacaire_tickets' dataset, alongside staff metrics from the 'NCR Database Combined' dataset, including Staffed Rostered (scheduled staff), Staff Attended (staff who worked), and Staff on Leave, each defaulting to 0 if no data exists. The table also includes entities (business units) and regions, enabling users to efficiently track ticket volumes and staff activity across different locations and departments.