This page forms part of the Non-Conformance Report for Datacair. It consolidates data from both the NCR Database.
The report provides a unified view of non-conformance data across entities, staffs and ,users It offers a high-level overview of staff attendance and work rates, enabling quick and easy analysis across all entities.
Filters
Filter
Description
Date
Filters data based on dates when staff activities were recorded, as well as entities (business units) and regions, allowing users to view staff metrics for specific time periods, entities, and geographic regions.
Entity & Region
Filters data based on entities (business units) and regions where NCRs were recorded, allowing users to view staff involvement in non-conformance incidents specific to selected entities and geographic regions.
Staff
Filters data based on entities (business units) and regions where staff activities were recorded, allowing users to view staff metrics specific to selected entities and geographic regions.
Data Transformation Applied
Query
Transformations
Datacair tickects table API link =https://customer-service.datacair.com/api/ticket/ticket?department=4&limit=1000000000
API Endpoint: https://customer-service.datacair.com/api/ticket/ticket?department=4&limit=1000000000
Purpose: Retrieves comprehensive ticket information for department ID 4, including metadata and key lifecycle fields. The limit parameter is explicitly set to a very high value to ensure all relevant records are returned in a single call, bypassing default pagination limits.
Purpose: Connects to the NCR Database stored on SharePoint and retrieves all available tables and lists.
Details: Uses SharePoint API version 2.0 and loads all views in the site. Enables access to structured NCR (Non-Conformance Report) data for further transformation and reporting in Power BI.
Usage: This source is used to supplement other datasets with NCR-related metadata or additional ticket details not available in the primary API.
The Total NCRs metric shows the number of unique Non-Conformance Reports (NCRs) by counting distinct ticket IDs from the 'NCR_page_datacaire_tickets' dataset. If no unique IDs are found, it defaults to 0.
The table displays Total NCRs alongside dates, entities, and regions. Each row shows the count of unique NCRs for a specific date, entity, and region, making it easy to track non-conformance trends across different time periods and locations.
2. Number of Tickets By Creation Dates
Total Tickets=COUNT('NCR_page_datacaire_tickets'[id)
The Total Tickets metric counts all ticket IDs in the 'NCR_page_datacaire_tickets' dataset, representing the total number of tickets created.
Displayed in a donut chart, where each segment shows the proportion of tickets created by individual users, allowing easy comparison of ticket creation activity by user.
3.Staff and Ticket Metrics Table
Total Tickets=COUNT('NCR_page_datacaire_tickets'[id)
The Staff and Ticket Metrics Table offers a concise overview of ticket and staff-related data. It displays the total number of tickets from the 'NCR_page_datacaire_tickets' dataset, alongside staff metrics from the 'NCR Database Combined' dataset, including Staffed Rostered (scheduled staff), Staff Attended (staff who worked), and Staff on Leave, each defaulting to 0 if no data exists.
The table also includes entities (business units) and regions, enabling users to efficiently track ticket volumes and staff activity across different locations and departments.
The Total NCRs metric counts unique Non-Conformance Reports (NCRs) by tallying distinct ticket IDs from the 'NCR_page_datacaire_tickets' dataset, defaulting to 0 if no unique IDs exist.
Displayed as an area chart, where the x-axis represents time (e.g., dates), and the y-axis shows the count of unique NCRs. The chart is segmented by entities (business units) and regions, with each area representing the NCR count for a specific entity-region combination, allowing users to visualize trends and compare non-conformance activity across different entities and regions over time.
